Compassion • We will always treat you with respect and kindness. We will listen carefully to your goals and needs. 

Affirmation • We affirm your right to self-determination. Our recommendations are based on your goals and preferences and are designed to build upon your strengths and meet your unique needs. We honor your right to accept or decline our recommendations. 

Honesty • We will explain the costs of service to you. There are no hidden costs.

 Loyalty • Our loyalty is to you our client. We will always place your interests over any interests that we might have and above the interests of any other parties.

 Fiscal Responsibility • We make every effort to conserve the resources of our clients.

 Integrity • We will refer you only to services and organizations that we believe deliver good quality in a cost effective manner. We do not have any financial affiliations with any other organizations and will not profit from any recommendations that we provide. We do not accept referral fees from any agency or individual.

 Confidentiality • We respect your privacy. We will disclose your information only with your permission or the permission of your power of attorney for healthcare and only when it is necessary to share information with other health professionals for your benefit.

 Professionalism • We are fully qualified in our profession to provide the services we undertake. We continue to improve our skills and knowledge by participating in professional development programs. We maintain our certifications and licensures.

 Teamwork • We strive to assure cooperation between all individuals and agencies involved in providing service and care to you.

 Equality • We do not discriminate on the basis of race, religion, and ethnicity. We treat all persons equally and with respect.

 Reliability • One of our care managers is always available to answer calls and to respond to emergencies. We will be strong advocates and a reassuring presence when you need us.